Solution Manager H/F

ALTEN : MAKE IT HAPPEN !

A global leader in engineering consulting and IT services, ALTEN employs over 57,000 people across some thirty countries, comprising three main groups: Engineer Consultants, Support Functions, and Business Managers.

Our Support Functions (Human Resources, Finance, Legal, Procurement, Communications, and Marketing) are the pillars of the Group and drive its growth; come boost your career by joining a stimulating environment and taking advantage of our training and mobility programs!

 The Front Office department of ALTEN Group’s IT department deploys Customer Relationship Management (CRM), recruitment, and Business Intelligence (BI) solutions, along with their supporting systems, across the Group. Working closely with the business (sales, recruitment, and technical teams), it designs, optimizes, and maintains these solutions in operational condition to effectively support ALTEN’s business activities.

Role Overview
The solution manager is in charge to maintain systems stable, compliant, and reliable, engaging with customers and service providers to resolve issues, and partnering with solution delivery to deploy new solutions and capabilities.
As a team leader, the solution manager will contribute to manage deliverables, systems/applications releases and upgrades, he/she collaborates with other support teams, drives continuous improvements, and ensures our solutions are supported with the highest level of customer satisfaction.
His/Her main objective is to improve performance, contribute to the operation and participate in the management and evolution of the Business information system.
He/She ensures that the Business Information System is consistent with the strategy, operating modes and processes defined at the Business level. He/She is in charge to set the Governance and to manage the corresponding bodies especially with the customers of the solution.

Key Responsibilities
·         Responsible to lead and manage deliverables of the support team/contractors and accountable for the quality and performance of application and corresponding support
·         Oversee and resolve high priority incidents for business users, provide guidance and direction to the team, and manage stakeholder communication
·         Implement and execute operational compliance processes to ensure all application support activities are ISO 27001 compliant
·         Manage application audits conducted on the supported platforms and solutions
·         Ensure availability of all the supported platforms to minimize business impact
·         Take leadership role to identify and implement continuous improvement and automation opportunities
·         Act as Release manager for assigned applications with direct responsibility to lead platform upgrades, application maintenance releases and system patching.
·         Manage and report on application support activities, operational and compliance processes

Skills and Competencies

·         Experience determining the explicit and implicit needs and requirements of various stakeholders.

Experience managing colleague Teams, vendors and contracted resources in both a staff augmentation and outsourcing model
Strong analytical, critical thinking, and troubleshooting skills
Ambition to learn and utilize emerging technologies while working in a stimulating team environment
Excellent written, interpersonal, and oral communication skills, communicate and liaise broadly across functions and the global organization.
·         Strong problem resolution, negotiation, and influencing skills.

·         Experience creating documentation such as business case documentation or business requirements summaries.

·         Deep knowledge  of agile methodologies and agile planning tools such as Jira.

Qualifications

·         Master degree (or equivalent years of experience). [BAC+5]

·         [3-5] years of experience in business analysis.

·         Background in Enterprise service, or industrial CIO organisation is preferred

·         ITIL certification is preferred.

·         Professional certification in agile methodologies is preferred.